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Privacy Policy
Globe International Limited (“Globe”) trading as Globe™ is committed to protecting the privacy and security of all information collected from our customers, potential customers and any other persons we deal with, in accordance with the Privacy Act 1988 and its thirteen Australian Privacy Principles. This Privacy Policy outlines the information collection practices utilized by Globe, how personal information is used, held and disclosed and the choices you can make in relation to your personal information.
The personal information we collect and hold
"Personal information" is information or an opinion, in any form and whether true or not, about an identified individual or an individual who is reasonably identifiable. Examples include an individual's name, address, contact number and email address and date of birth.
The kinds of personal information Globe collects and holds about you depends on the nature of your dealings with us and the circumstances of collection, including whether we collect the information about you as a customer, supplier, contractor, shareholder, job applicant or in some other capacity.
For example, when you lodge an enquiry with or submit an order to Globe either by telephone, via our websites, or by any other method we collect information about you in order to enable us to complete our sales transaction or to provide information about our products or our company or to service your request. This information may include your name, your contact details, your purchase or enquiries and relevant business and financial information. We may not be able to serve you fully if you do not supply the information.
If you are a shareholder, we collect your name, address and information about your shareholding.
If you deal with Globe in some other capacity, we may collect your name and contact details and any other information you choose to provide to us. We may also collect details of the interactions you have with us.
We will take reasonable steps to ensure that the personal information we collect from you is accurate, up to date and complete and that when we use or disclose that information it remains accurate, up to date and complete. If you request that we correct or change information that we have previously provided to third parties, then we will take reasonable steps to do so unless it is impracticable or unlawful to do so.
We do not generally collect sensitive information such as information about political opinions, religious beliefs, sexual preferences or about a person's health, and will not collect sensitive information about you without your consent (unless we are otherwise required or authorised by or under law to do so). If you apply to be an employee or contractor with Globe, we may collect sensitive information such as health information or criminal records as part of our recruitment process.
If you are a potential customer you have the option of not identifying yourself or alternatively you can use a pseudonym, for instance, when you ask for a catalogue of our products or product information. However, the use of a pseudonym might not always be practicable as it may make it difficult for us to forward such information without your name being made available to us.
If you are or have been a Globe employee, the handling of your personal information may be exempt from the Australian Privacy Principles if it is directly related to your current or former employment relationship with us.
How we collect personal information
Globe collects personal information in a variety of ways, including when you communicate with us in writing, electronically or by telephone, or through a Globe website. We do not generally collect personal information about you from someone other than you.
If you provide us with personal information about another person, please make sure that you tell them about this privacy policy.
Globe web site
Like most web sites, there is certain information we automatically track when you use a Globe website, including the URL that you came from, the browser you are using and your IP address. This data is utilized to improve how Globe responds to your queries and purchase requirements and does not include any personally identifying information. We will not retain any such information unless you submit that information for our response or other transactional purposes.
This policy does not apply to other third-party websites which you access by using a link from our website. The content and privacy policies of other websites are the responsibilities of their owners.
The purposes for which we collect, hold, use and disclose personal information
Globe collects, holds, uses and disclose personal information for a range of purposes, including:
· to assess your requirements and provide our products to you;
· to process your orders and communicate with you about those orders;
· to send product information to you, or to service any other request you may have;
· to process payments made to Globe;
· for Globe's administrative purposes and internal record keeping;
· to provide customer service or technical support, and deal with complaints or feedback;
· for research, staff training or planning;
· to manage Globe's relationships with our customers, suppliers, contractors and shareholders;
· to comply with our legal obligations and assist government and law enforcement agencies or regulators; and
· to consider job applications for current and future employment
We may use and disclose your information for other purposes required or authorised by or under law (including purposes for which you have provided your consent).
We do not sell, rent or trade your personal information to third parties for their own marketing purposes.
As a customer or potential customer of Globe’s products, you may occasionally receive email or other updates from us about new information or products being offered by Globe. You may always unsubscribe and opt out from receiving these messages (see "Opting out of promotional information from Globe" below").
We occasionally disclose your personal information to one of our related companies located overseas in either France or the United States of America for the purposes outlined above.
If we are unable to collect personal information from or about you, we may not be able to respond to your requests or enquiries or engage in certain other dealings with you.
Disclosure of personal information to third parties
In conducting our business, we may disclose your personal information to third parties for the purposes outlined above. These third partes include, where appropriate:
· our related companies;
· financial institutions for payment processing;
· our contracted service providers, including:
o mailing houses;
o third party clearance houses;
o delivery and shipping providers;
o share registries (if you are a shareholder or apply to become a shareholder);
o mercantile agents for account settlement;
o information technology service providers;
o marketing, promotional and market research agencies; and
o external business advisors (such as auditors and lawyers);
· in the case of a sale of our business (in whole or part), to the purchaser (as an asset of the business); and
· if you are a job applicant, referees whose details you have provided to us.
We may also disclose your personal information to other third parties and for other purposes where we are required or authorised by or under law to do so (including where you have provided your consent).
Opting out of promotional information from Globe
Globe works hard to provide our customers and future customers with the best possible products and information at all times. From time to time, we will send you newsletters, updates and other useful information. We hope that you will find these items informative and useful. However, should you choose to not receive them in the future, you will have the ability to unsubscribe from the mail database by following the Unsubscribe instructions at the bottom of each email.
How we hold personal information and our commitment to data security
Globe generally holds personal information in computer systems, including computer systems operated by us as well as for us by our service providers. We take reasonable steps to protect the personal information we hold from misuse, interference and loss, and from unauthorised access, modification or disclosure. This includes taking appropriate measures to store information securely, and requiring our service providers to do so.
If you are a customer, we use encryption to protect your personal information including credit card information. From time to time we review whether we still need to retain your personal information, and we take reasonable steps to destroy or de-identify personal information when we no longer require it.
Access and correction of your information
If you wish to access the personal information we hold about you, you can request to do so by contacting our privacy officer, Samantha Cook, Company Secretary, Globe International Limited 1 Fennell Street, Port Melbourne 3207 Victoria, Australia or by email at: [email protected]. If any of the personal information provided by you changes, is inaccurate, incomplete, irrelevant or misleading please let our privacy officer know what information needs to be deleted, changed or corrected. We will endeavour to respond to your request within seven days. We will generally provide you with access to your personal information (subject to some exceptions permitted by law). In some circumstances we may ask you to pay reasonable out of pocket expenses, such as photocopy costs, associated with satisfying your request.
If we refuse to give you access to your information or to give access in the manner requested by you then we will give you a written notice that sets out:
- Our reason for refusal except to the extent that, having regard to the grounds for the refusal, it would be unreasonable to do so and
- The mechanisms available to complain about the refusal
- Any other matter prescribed by the regulations of the Privacy Act.
If we were to refuse to correct your personal information when you request that we do, we will provide a written notice which will set out both our reason for our refusal unless it is unreasonable to do so and the mechanism available to complain about our refusal and any other matter prescribed by regulations to the Privacy Act. You also have the right to request that we associate a statement with your information stating that you say that the information is inaccurate, out of date, incomplete, irrelevant or misleading.
Making a complaint
A person may make a complaint if they feel their personal information has been handled inappropriately by Globe in breach of Globe’s privacy obligations under the Privacy Act.
In the first instance, complaints must be directed to Globe’s Privacy Officer in writing. Globe will investigate the complaint and prepare a response to you in writing within a reasonable period of time.
If you are not satisfied with Globe’s response or the manner in which Globe has dealt with the complaint, you may make a formal complaint to the Office of the Australian Information Commissioner (www.oaic.gov.au) .
Revisions to policy
This policy is reviewed regularly and may be revised from time to time, as we alter the way we use your information, or new features are added to the site or the legislation changes. Please check the policy periodically for updates and additions.
International application of privacy laws
As an Australian listed company, this policy outlines our policies in so far as they comply with Australian regulations. In addition to this, where we have operations outside of Australia, there are policies in place to ensure compliance with privacy laws and regulations in the relevant jurisdictions.
How to contact us
If you have any concerns or queries about Globe’s Privacy Policy or would like more information, please contact our privacy officer Samantha Cook, Company Secretary, Globe International Limited, 1 Fennell Street, Port Melbourne 3207 Victoria, Australia or by email at: [email protected]
