Delivery

SHIPPING & DELIVERY

 

The best way to track your deliveries is through Australia Post’s mobile app. You can also track your parcels on auspost.com.au by using the online tracking tool.

If you have a delivery or tracking inquiry please check the Auspost website for updates relating to expected delivery time-frames for specific regions here

If you believe that your parcel has been lost or damaged, you may lodge an inquiry directly with Auspost here or here

Please note our customer service representatives are currently attending to an increased volume of inquiries, so please allow up to 48 hours for a response. We thank you for your understanding.

Destination    Timeframe  
  AUS $
Australia (Domestic Standard Shipping Australia Post Parcel Post) 1-6 business days to metro areas 
5-13 business days to rural areas

Free for orders over $20

$9.95 for orders under $19.99

Australia (Australia Post Express Post) 2-5 business days for select* destinations. 

*Please check your postcode via the Australia Post website to ensure your postcode is within the Express Post network here
$9.95
New Zealand (Free Shipping - Australia Post International) 5-10 business days from dispatch

Free for orders over $20

$9.95 for orders under $19.99

New Zealand (DHL Express) 3-10 business days from dispatch Calculated at checkout
South East Asia (DHL Express) 5-10 business days from dispatch Calculated at checkout

 

Orders received before 10:00am AEDT on business days will be dispatched on the same day. All orders received after 10:00am AEDT will be dispatched on the next business day. All orders placed on weekends and public holidays will be processed on the next available business day.

We access stock directly from our main warehouse as well as our retail stores; if we need to access stock from our retail stores this may delay dispatch by 2-4 days.

Once your order has been collected by Australia Post, you will receive your shipment tracking information via the email address used to place your order. Please check their postage and delivery calculator for estimated delivery times to your area. Delivery may take longer to some rural areas, such as the Northern Territory and Western Australia, so please consider this when choosing your delivery option.

If you have selected Express delivery we recommend providing a suitable daytime delivery address to ensure someone is available to sign for your order. If you will not be present to accept your delivery your order will be carded and taken to the nearest post office.

PLEASE NOTE:

Globe does not take responsibility for any customs or import duty charges incurred for international deliveries. All charges are to be paid by the customer on delivery of order.

Customs policies vary widely from country to country, so please contact your local customs office for further information.

www.customs.govt.nz/features/internetshopping/Pages/default.aspx